Free Worldwide Shipping

Frequently Asked Questions

Q. How do I buy and pay?

     A. You can buy directly from our website (ligewatch.com). You also can pay by any credits card and Paypal.

Q. How are shipping costs calculated?

     A. Shipping costs are calculated based on the shipping method (air, sea or land) and product weight/volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

Q. Do you provide a tracking ID?

     A. Yes, we do. We will send you the mail notification with tracking ID after it has been sent.

Q. How to track my items?

1) Now you go www.ligewatch.com
2) Go Tracking menu at the top bar
3) Put your Tracking Number and click Search bottom
4) Tick on Translate box. Please you see on the pictures.

What is buyer protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

Q. Why my tracking ID is not found?

     A. Your tracking ID will be updated within a week after it has been shipped. If your tracking ID still not working, please contact us via mail or Facebook page.

Q. Do you delivery door to door?

     A. Yes, we do. But some countries require you pick up from your local Post Office.

Q. Why is my item holding so long in my country?

     A. If so, please contact your local Post Office to get more information.

Q. I want to return the item. How do I get my refund?

    A. If your item has a problem, please contact us for support. To know more about the refund, please read our Refund Policy.

Q. I bought LIGE Watch from another website. It has a problem but under the warranty. How do I get support or claim warranty?

     A. You can contact your seller to deal with your problem. You can claim the warranty if it has been registered or bought from our website under your name. Please read our Warranty Policy

Q. I put the wrong address. Can I change it?

     A. Please contact us immediately to correct it. It cannot change if it has been shipped.

Q. Are your watches original?

     A. Yes, they are original brand new 100%.

Q. Why do your watches expensive than others?

     A. Regarding our service and quality, it not expensive. Because we respond to our quality and service such as Free shipping, 100% brand new original, and two years warranty while other websites are not.

Q. Do you provide dropshipping service?

     A. Yes, we do.

 

Shopping cart

×