SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ligewatch (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of ligewatch.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful, neat design. There are 5 themes, the pressure shows exactly! Amazing) Convenient, easy strap adjustment. As a gift, a thin bracelet. Everything is perfectly packed!!!
It's very nice, I arrive with exact time and it's the same and they give you a flea. Thank you
The clock fully correspond to the description, really liked, came quickly, work
I'll try, as a clock, I'll add later, at first glance without claims, there was even a gift, but unfortunately broken
Watch came well packed. track tracked. strap nice, soft. appearance 5 out of 5. English Manual Figured out for 5 minutes The store invested a small surprise. Thank you. recommend.
just like the picture! I just received yesterday, have not had the opportunity to set it up yet but it looks nice, it was partially charged, and it is very user friendly!
It's identical to what's published. Works well by lowering the bluetooth app and activation.
The watch came before the appointed time 10 +++!!! Quality for this money is excellent! I recommend both the store and the goods!!! The wife is very satisfied!
Product accurate with the description, second time I order from this store. Still didn’t use the watch. Thanks for the gift, beautiful bracelet!
parfait
El reloj es excelente, la calidad de imagen es muy buena. Llego a chile en 9 dias. La funcionalidad es buena así que recomiendo al vendedor y el reloj.
Супер быстрая доставка меньше месяца!! Красиво упакованы, можно брать на подарок! Единственное, пришлось браслет вставлять самой не очень удобно. А так часы очень красивые выглядят нарядно настраиваются быстро. магазин и продавца рекомендую берите не пожалеете. Спасибо!!
Всё целое, разряжен, как настрою и проверю, дополню отзыв. Супруга подарком довольна.
Watch received after 10 days very nice watch a manual in French would have been much better because hard to install see how long it will be a small gift from the store a nice little bracelet thank you again.
Perfect as described. The leaflet is in Chinese. An app to download. Compatible iphone
Clock good however not like because handle watzap
The watch is beautiful, correspond to the description. The store put a gift, very nice. I did not communicate with the seller. Packed well, all came whole
The clock arrived quickly, in the flax. The area in 11 days, until we understand the functionality, but we liked my wife, we will see what will happen next, SMS, Watsap like shows messages on the watch, and then.
zeer snel verzonden, door mijn fout een dames smartwatch besteld IPV heren, mijn eigen schuld. maar hij staat toch mooi.
Everything is very fast and fast. The clock corresponds to the declared description. The only negative (!) Very small font both in the menu and in incoming messages. While everything is more than good, let's see how they behave in a while.
The parcel came quickly in Debaltsevo DNRM! Smart watches look very beautiful and stylish! The store put a stylish gift, in the form of a bracelet with a stone! We will understand the installation of the application!
Simplesmente lindo. Perfeito e fácil de usar. Preço top tbm… ah e pra variar ainda vem uma pulseira junto, amei. Valeu, recomendo demais!!
Super fast delivery from Poland. (3 days). Packed well. The store put a gift, very cute. Thank you so much!
Difficult to understand how it works but super shows once the tutorial look thank you
Beautiful watch! Excellent quality, It exceeded my expectations.
Very nice and good value for money
Very pretty but not to explain in French, complicated to make it work where to regulate!!!!
Very good product. Arrived fast. All working came well packed. Watch top, very beautiful.
Super Watch, miałam little problem with sparowaniem with phone, but the managed. All working well. The Parcel I received after 4 days of order. Thank you stores for free branzoletkę.
Часы понравились. корпус металлический, управление простое, удобно носить. В качестве бонуса прислали браслет на руку. Спасибо продавцу!
Received in 10 days. Followed by the article updated. Well packaged. Gift from the store I was very delighted a beautiful bracelet. Watch very easy to use.
Envío rápido, coincide con la descripción. Viene con manual en inglés y cable para cargar. Posee varias funciones y se vincula fácil a celular. La batería dura más de 3 días.
Absolutely amazing how fast this watch arrived (one week) ☺️ thank you so much. This is the 2nd time I buy from this store and I'm very satisfied. Very Well packed, exactly as described. Very good quality/ price for this smartwatch.
Received on time with the small bracelet Great
Good product arrived very fast meets everything and also came with a small gift totally recommended
Perfectly matching the description A little complicated to take in hands at first Received in 10j for France received with a pretty bracelet as a gift (with charger)
Exactly like the picture! Arrived fast.
Good value for money. I recommend
Very Cool clock, did not even expect! Installed, connected, set up minutes for 20.everything is clear, there are no difficulties, although the instruction is only in English and Chinese.
It's all in time, everything works, everything is like, thank you.
Beautiful. Arrived in perfect condition.