SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ligewatch (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of ligewatch.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super mooi Thank you
The bottom dial works sporadically. Other than tha t the watch looks good.
I asked in early December and it took me two weeks to arrive. En your watch is great, very beautiful and looks expensive, i'll notice right away that these watches are very suitable for wearing, under a suit, with worn T-shirts and slate socks on socks, you can't see, butterfly white shirt and tight clothes will not roll. At Spanish airports, the officers looked at them for a long time and liked them very much.
The product came in the middle of the time, the box is whole like the contents, everything works, is customized, the quality is good, the store recommend
The truth I feel very satisfied with this great product. I thank the store for the fast delivery of this one. I totally recommend it for transactions.
High quality watch, durable and exquisite in appearance. In real life, colors are much darker, but therefore more elegant. Definitely worth the money. Shipping to Russia only takes 3 weeks until the final delivery time Ali
Delivery took 21 days, the watch was packed in a postal package and in an air cushion. The clock comes in a presentable box, complete with a rag, instructions, and a year warranty. The watch was completely pasted with a protective film. Watch model with very stylish design in blue color. The watch has a working chronograph, which is turned on by pressing the button on the side. Hour marks in the form of dots, these marks and arrows glow in the dark. There is a small window with a date. The clock works almost noiselessly, have a quartz movement. Case waterproof up to 3 bar, reinforced hardlex glass. Stainless steel strap. The buckle is comfortable and reliable, you can not worry that the watch is accidentally lost. By weight, the clock is heavy enough, but over time you get used to and stop noticing them. The quality is excellent, so I can recommend to buy
ok
The watch is very nice, the silver blue is very elegant and is equipped with a beautiful gift box, warranty card, instruction manual, even better than in the picture, well packed, salesman Thank you, good luck in business! I recommend,
The product exactly as described. Internal dials are working. The product came undamaged, well and securely packaged. Waiting time 2 weeks. The watch is solidly made
Brilliant value for your money, great looking, quartz movement chronograph. Accurate and easy to read. The lume does not last to long but is not to bad, I got mine with the solid chain strap which is very comfortable. Highly recommended
Solid metal construction, easy to tell and unique watch face. This watch definitely stands out in a crowd. Comes well packaged with cleaning cloth, adjustment tool and great instructions. Easy to adjust, fits well on wrist, very easy to see watch face.