SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ligewatch (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of ligewatch.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very high quality watch. Received immediately. Thank you salesman!
Very good, beautiful.. I hope you keep the color. Thanks to the store.
Very good friend, thank you and welcome back to our store, you will get the best service again in our store, best regards
Good
Arrived faulty, works for 5 seconds and then stops, after i set the time works again for few secs and then stops, maybe its the battery issue but that shouldn't be the case with new watch
All right, my order arrived much earlier than expected, the case a little mistreated but no matter the watch in perfect condition, greetings from mexico
Beautiful! Like the picture!
Watch just a supper! Look very expensive, my wife liked my hand very much and she understands the sense. Thanks to the store, i recommend it to everyone!
Very good work beautiful watch thank you very much.
Super
good quality
Very good
Arrived in two weeks, impressed
I lost the account because i did not notice how quickly the parcel came!
Good quality. Thanks
Looks nice and worth its money. Excellent communication with store. I recommend.
Verry Good product fast delivery thank you
looks wonderful
GREAT QUALITY PRODUCT
VERY PERFECT
Good service
Good heavy watch, actual tracking that works, second order from the store I will purchase again, watches are water resistant to rain and splashing, didn't try them swimming for now...
Looks very pro
Nice watches. .. .. Very happy ....
Thank You the product is top
For the Price AND can give 5star. Watch cool, heavy, very good looking. Has one small mankament, but for this price quality far exceeds expectations. Recommend
Good communication with the store, the package was lost and the seller quickly solved the problem, recommended.
Perfecto
I love this watch just like discretion
nice watch with good quality
Excellent watch just like in the description satisfied with the watch
Shipping 25 days, all super, all working, thank you, recommend,